Shipping policy

At City Swaggers, we are committed to delivering your orders efficiently and on time. Below are the details of our shipping policy:

1. Shipping Locations

We currently ship across India. For international shipping, please contact our customer support team to check availability and additional charges.

2. Shipping Charges

• Standard Shipping: Free shipping on all orders above ₹999.
• Orders below ₹999: A flat shipping fee of ₹50 will be applied.
• International Shipping: Charges will vary depending on the destination and weight of the package.

3. Delivery Timeline

• Orders are processed and shipped within 1-2 business days after confirmation.
• Delivery is expected within 5-7 business days for most locations in India.
• For remote areas, delivery may take an additional 2-3 business days.

Note: Delays may occur during festivals, holidays, or due to unforeseen circumstances such as weather conditions or strikes.

4. Order Tracking

Once your order is shipped, you will receive a confirmation email or SMS with a tracking number. You can track your shipment through our courier partner’s website.

5. Undelivered Orders

If a delivery attempt is unsuccessful due to an incorrect address, unavailability, or other reasons, the package will be returned to us. In such cases:
• We will contact you to re-confirm your address and schedule a re-delivery.
• Additional shipping charges may apply for re-shipping.

6. Shipping Restrictions

• We do not ship to P.O. Boxes.
• Delivery to certain remote locations may have limited courier options, leading to additional time or charges.

7. Damaged or Lost Shipments

If your order is damaged or lost during transit:
• Notify us within 48 hours of delivery (for damages) or the estimated delivery date (for lost packages).
• Provide your order details and any supporting photos/documents for prompt resolution.

If you have any queries regarding shipping, please contact us at:
 • Email: cityswaggers@gmail.com

Thank you for shopping with City Swaggers! We’re here to ensure your order reaches you safely and on time.