Refund policy
At City Swaggers, we prioritize customer satisfaction and strive to deliver premium quality clothing. However, we have outlined our Return and Refund Policy to ensure a smooth and transparent process for all our valued customers.
1. No Return and Refund
We do not accept returns or provide refunds unless the product is damaged upon arrival. In such cases, please refer to our Return Process below for assistance.
2. Exchanges
We offer exchanges for eligible products under the following conditions:
• Timeframe: You can request an exchange within 7 days of receiving the product.
• Condition of Product: The product must be unused, unwashed, and in its original packaging with all tags intact.
• Process: To initiate an exchange, kindly contact our customer support team.
Note: Exchanges are subject to product availability. If the requested product is unavailable, we will offer a store credit for future purchases.
3. Return Process for Damaged Products
In the rare case that you receive a damaged product, here’s how to proceed:
• Timeframe: Notify us within 7 days of receiving the product.
• Contact Us: Email our customer service team at [insert contact details] with your order number, photos of the damaged product, and a brief description of the issue.
• Packing for Return: Ensure the product is packed as it was delivered, including all original tags and packaging materials.
Once we review and approve your request, we will guide you through the return process.
4. Conditions for Returns and Exchanges
For all returns and exchanges, please ensure the following:
• The product is in original condition (unused, unwashed, and with tags attached).
• The product is packed securely in its original packaging to avoid damage during transit.
• Returns or exchanges that do not meet these conditions may be declined.
5. Delivery Timeline
We aim to deliver your orders within 5-7 business days. Delivery times may vary based on your location and courier services.
If you have any questions regarding our policy or need assistance, please reach out to our customer support team.
• Email: cityswaggers@gmail.com
Thank you for choosing City Swaggers! Your satisfaction is our priority.
